Scheduling Admin Assistant

Scheduling Admin Assistant.

Our client who supports vulnerable people across Kent to live their lives as independently as possible are looking to recruit a Scheduling Admin Assistant. The company are based in Maidstone town centre.

The successful candidate will report to the Management Team and the hours of work are 40 Hours per week and such additional hours on occasion as necessary for proper performance duties of the post.

SUMMARY OF THE ROLE

Rota and scheduling Admin Assistant, following CQC guidelines. To provide an efficient responsive administrative and logistical service to all the Service Users and supporting team members.

You will be following the KCC Local policy – YOUR LIFE, YOUR WELL BEING -2016-2021.

Care and Support in the home.

• To allocate as personalised to their Service Users, a Weekly /Monthly rota for support needs as per the individual’s stakeholders’ contract (Fan)

• To send weekly/monthly support rotas via email to Service Users using the company’s digital model –CareForIt (CFI), which should be encouraged and promoted to ensure their Service Users are supported and empowered to use technology, but also respecting Service Users’ communication preferences.

• Ensuring notes relevant to the support needs (see care plan) of the Service User are added and can be seen by supporting staff on allocated schedules using CFI

• Monitoring that Service users’ daily carer mobile notes are correctly recorded by supporting staff following the allocated scheduled visit, and the content is relevant to identified needs, promoting a service that meets a Targeted and Goal-focused Personal Individual Needs Approach.
• Scheduling all appointments for service users as required
• Ensuring all Service Users’ needs are identified via person-centred planning, and future aspirations and realistic goals are met.
• Advising and supporting family contact by ensuring, as required, that good relationships as agreed and consented by the service user are developed and maintained with each Service User’s relatives, friends and advocates.
• To liaise effectively with all Service Users and associated networks to ensure the provision of integrated services.
• To ensure Service Users enjoy a high quality of life according to individual care/support plans and that all Service Users’ rights are fully respected.

Company Responsibilities

• As directed by your manager, to allocate monthly/weekly staff rotas according to the needs of Service Users enabling staff to plan their personal lives.
• Actioning and monitoring an ongoing training program for all team members.
• Updating and monitoring all compliance for all staff and service users through the training matrix and scheduling program. Producing weekly/monthly reports for the Management team as requested.
• Monitoring and actioning the staff recruitment process as directed by management.
• Monitoring, the company’s inventory and IT systems.
• To participate in the Company, On Call service (1 Saturday per month).
• To update the company system (CFI) on staff compliance, booking in all compliance matters. Taking direction from your manager.
• Undertaking annual leave bookings for all staff once approved by management, monitoring the planning and control across the year.
• Monitoring that regular team meetings are held and all meeting notes emailed to participants and saved on CFI system.
• To have access to and keep updated the NMDS systems monthly.
• Undertake tasks as instructed by the management team.

Additional Requirements

This post is subject to an enhanced Criminal Record check, known as a DBS (Disclosure Barring System)

Salary: circa £26,000 per annum

We are acting as an Employment Agency in relation to this role.