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Helpdesk Administrator

  • Job Reference: 19895
  • Maidstone
  • Full Time, Permanent

Job Description

Our client a Facilities Maintenance Contractor who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. They work with their partners to deliver an excellent service to their clients.

An exciting new opportunity for a Helpdesk Coordinator to join their team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.

The Role:

  • Handle incoming calls from clients, supply chain partners and field engineers.
  • Manage client work orders from initial enquiry to completion.
  • Plan engineer schedules to ensure efficient recovery of fixed labour costs.
  • Source and purchase materials necessary to complete work orders within budget.
  • Coordinator material and human resource to meet client timescales.
  • Maintain strong relationships with clients, supply chain partners and field engineers.
  • Work to ISO standards for all documentation processes.
  • Represent the organisation at client meetings and external events.
  • Demonstrate the core values and professionalism of the company.
  • Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.

Reporting to: Operations Manager

The Person:

  • Min 2 years’ experience in a Facilities Maintenance helpdesk environment
  • Great communication skills.
  • The ability to work to deadlines.
  • Ability to work under own initiative & self-motivate.
  • Keen eye for detail and organisation.
  • Team Player

Salary: £24,000 to £26,000 per annum.

Monday to Friday 9am to 5pm.

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Helpdesk Administrator - 19895

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