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Technical Services Officer

  • Job Reference: TSO/KCC/MAID
  • Maidstone town centre
  • Temporary

Job Description

Our client KCC based in Maidstone town centre have asked us to assist them with recruiting an Area Technical Services officer. This position will be on a temporary basis for 3 to 6 months.

The hours of work are Monday to Friday 37.5 hours per week.

The hourly pay rate is between £15.38 and £16.41 equivalent to £30,000 to £32,000 per annum.

Candidates must have some knowledge / experience in either:

Business Administration



Building Management

You will be required to hold a recognised H&S qualification, such as IOSH, have strong IT skills and be self motivated.

Ideally candidates should be able to drive as visiting sites across the county is likely but this role will be mainly office based.

Purpose of the Job:

Responsible for providing technical support as part of the Area Technical Services Team and wider Hard Services Facilities Management team. The role will be required to support with monitoring and delivery of Hard FM services, Schools and other Third-Party contractors ensuring planned and reactive maintenance activities are completed on time and to the required standards. The role will manage the customer interface with internal and external stakeholders

Main duties and responsibilities:

  • Responsible for reviewing, assessing technical works specifications and quotes ensuring accuracy and value of money in accordance with spending the Councils moneys, the post holder role will have the autonomy to authorise and manage quotes and works up to an agreed authorised limit.
  • Responsible for the management of responses to complex queries or escalations from Directorates, building users, and other agencies and teams, investigating and instructing appropriate actions to address issues where possible.
  • Responsible for monitoring the performance of the Hard FM contractors, Schools and Third-Party contractors by completing routine site and desktop audits to ensure agreed performance levels are being met and making recommendations on areas where improvements can be made.
  • Responsible for reviewing KPI relief from deduction requests in line with the Contract and providing a suitable response including the acceptance or refusal of the request.
  • Responsible for liaising with Third Party Contractors to agree scope of works for repairs while driving value for money, demanding quality and the implementation of safe systems of work to ensure works are completed in a timely manner, to agreed standards in line with KCCs policies and procedures.
  • Responsible for ensuring the applicable handover documents are received and reviewed on project completion to support the Change Control Notice process to ensure successful onboarding of new assets and applicable services are provided through contract arrangements.
  • Raise awareness of statutory compliance for technical services and the required actions associated with compliance, to ensure mitigation of risk across KCC and customers’ estate this includes providing training for services to support the KCC policy.
  • Manage the Document Control process for works completed by Third Party contractors ensuring KCC records are up to date, accessible and demonstrate compliance and support with invoice approvals and payments.

We are acting as an Employment Business in relation to this role.

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Technical Services Officer - TSO/KCC/MAID

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