Information to be provided to comply with the Provision of Services Regulations 2009
The Provision of Services Regulations 2009 (the “Regulations”) implement the Services Directive (Directive 2006/123/EC) in the UK. The Regulations are effective from 28 December 2009.
The Regulations do not apply to the hiring and placement out of temporary workers services of temporary work agencies (“employment businesses” as defined by section 13(3) of the Employment Agencies Act 1973).
The Regulations do apply to any other services provided by temporary work agencies as well as the services provided by employment agencies (i.e. sourcing permanent and fixed-term contracts of employment).
The Regulations require service providers to make available certain information to service recipients – some of this information must be provided before contracting with the service recipient, other information must be supplied on request. The information in this template must be provided unless otherwise indicated.
The information required to be provided is available as follows:
- at Laurel House, 43 Earl Street, Maidstone, Kent ME14 1PD
- at our website www.earlstreet.co.uk
- Within our introduction pack to new clients
1. Service provider information
Earl Street Employment Consultants Ltd
Limited Company
Laurel House, 43 Earl Street, Maidstone, Kent ME14 1PD
Tel: 01622 755329
Email: recruit@earlstreet.co.uk
Text: 0777 800 3875
VAT Registration Number GB 205/1621/14
2. Registration/ authorisation details
- Department of Employment Licence No. SE8533
Recruitment and Employment Confederation (REC) Membership No: 2216
- Earl Street Employment Consultants Ltd is subject to authorisation/licensing by the following authority:
Employment Agency Inspectorate (EAS) www.berr.gov.uk/whatwedo/employment/employment-agencies/index.html
Tel: 0800 9172 368
- Earl Street Employment Consultants Ltd is subject to authorisation/ licensing by the following authority(ies) in the following EEA states:
Not applicable
- Earl Street Employment Consultants Ltd carries on the following regulated profession(s):
Not applicable
3. Terms and Conditions of Business
Earl Street Employment Consultants Ltd provides work-finding services to hirers and work-seekers. We are prohibited from charging work-seekers for those work-finding services. The charges or the method of calculating the charges payable by hirers are set out in our Terms of Business.
The terms on which we contract with hirers and work-seekers are set out in our Terms of Business/ Terms of Engagement. Our terms are subject to English law and to the jurisdiction of the English courts.
4. After-sales guarantee
We offer refunds to hirers in certain limited circumstances the details of which are set out in our Terms of Business.
5. Professional liability insurance
We are required to hold professional liability insurance or a guarantee.
- Insurer: ACE European Group Ltd.
- Contact Details: C/O Lark Insurance Broking Group, 9th Floor Colman House, King Street, Maidstone, Kent ME14 1DN. 01622 687476.
- Limit of Liability: £2,000,000
6. Code of Conduct
As a member of the Recruitment and Employment Confederation (REC), we are subject to the REC’s Code of Professional Practice which is available here http://www.rec.uk.com/about-recruitment/standards/rec-codepractice . The Code is available in English only.
The REC Code of Professional Practice does not offer a non-judicial dispute resolution procedure. It does offer a procedure whereby clients or individuals who have used the services of an REC member can complain about breaches of that Code of Professional Practice by that member.
The REC accepts complaints and queries in regards to the standards of best practice of its members. It is a condition of membership that we have in place a Complaints Procedure to deal with complaints. Therefore, before referring a complaint to the REC, we would encourage you to use our Complaints Procedure, a copy of which is available on request.
The REC Professional Standards Team are not able to:-
- investigate the conduct of an agency that is not a member of the REC
- offer legal advice
- intervene to decide disputes of a legal nature, or contractual or commercial disputes, or those driven by competition
- decide disputes between members and their employees or employers,
- instigate a formal complaints procedure whilst any legal, tribunal or court action is ongoing or unresolved.
- Suspend or expel a member (this decision can only be made by the Professional Standards Committee)
- make an agency apologise.
Please note: the REC complaints procedure does not deal with compensation in any respect.